Register as a Customer in the NEM

This page outlines the requirements for registering as a Customer in the National Electricity Market (NEM).

A Customer is a registered participant that purchases electricity supplied through a transmission or distribution system to a connection point. Retailers and end users who buy electricity in the spot market must be registered as Market Customers.

Participants who are already registered as a Customer in the NEM, and who wish to change their scheduled bid and offer data, should visit the Changing Scheduled Bid, Valuation Data and Offer Valuation Data page.

Registration documents

These are the documents needed for registration.

Supporting documents

Any document shown in this section is required in support of your application or to assist.

Technical requirements and performance standards

Applicants must confirm they meet the technical requirements, design standards and provide the information set out in the National Electricity Rules (NER), in particular Chapter 5 and Schedule 5.3 (Conditions for connection of Customers). Sufficient evidence must be provided to demonstrate compliance. Refer to the registration guide above for more information.

Applicants must attach the agreed performance standards for their plant and provide sufficient evidence to demonstrate compliance.

Credit support

Participants may need to provide credit support to AEMO. All Financial guarantees must be in the prescribed format. AEMO advises applicants to contact to discuss requirements prior to completing the AEMO Guarantee Pro Forma. You must submit an original signed AEMO Guarantee Pro Forma with your registration application. 

The Credit support management guide contains information on AEMO's credit support processes and participant obligations.

Settlement Residue Auctions (SRAs)

To participate in Settlement Residue Auctions, you must first meet the eligibility criteria, as outlined in the following guides.

If you meet the eligibility criteria, please complete the Auction Participant Agreement to participate in the SRA and be eligible for registration as a Trader.

This guidance document seeks to expedite the participation of Distributed Energy Resources (DER) in Frequency Control Ancillary Services (FCAS) markets in the National Electricity Market (NEM) in the short term. It sets out AEMO’s approach to approving the classification of a load which has DER behind the connection point as an ancillary services load under the current National Electricity Rules (NER) and Market Ancillary Services Specifications (MASS).

Trustee deed

Where the Applicant is acting in a trustee capacity, they must complete and return the following Trustee Deed form. No changes can be made to the Trustee Deed other than the completion of details where highlighted.

When completing the form, a number of fields will update automatically when printed. To update the fields without printing, please press <Ctrl> + ‘P’ to simulate printing, then press <Esc> to return to the document without printing.

Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.