Value of Customer Reliability Directions Paper

This Directions Paper incorporates feedback from submissions received on the VCR Issues Paper published in March 2013, as well as face-to-face meetings held with some stakeholders and sets out AEMO views on how to best measure VCR.

AEMO considers that, on the basis of past work there is clear differences between the VCR of different customer groups especially on a sectoral basis. AEMO therefore considers that there must be a degree of granularity to VCRs so that they accurately reflect the level of reliability the customers desire. More granular sectoral VCRs will support better decision-making across the electricity industry based on a deeper understanding of the value that customers place on the reliable supply of electricity.

Stakeholders were invited to submit written responses on AEMO’s proposed position outlined within this Directions Paper by Friday 28 June 2013.

In November 2013 AEMO began surveying up to 18,000 residential and business customers to help develop a national Value of Customer Reliability. For more information, see AEMO’s VCR Fact Sheet.

Submissions